Short answer: Yes, if done professionally.
Full answer: Calling candidates who were interviewed but not selected can be a good idea. It adds a personal touch and helps maintain a positive employer brand. A brief, respectful phone call expressing appreciation for their time and providing constructive feedback can leave a favorable impression.
For example, you might say, “We appreciate the time and effort you put into the interview. While we’ve chosen to move forward with another candidate, we encourage you to apply for future opportunities.”
However, avoiding discussing details perceived as discriminatory or subjective is essential.
For consistency, consider setting a standard process for communicating with all candidates.
Warning: How to Identify a Legitimate Call vs. a Scam: Candidates should be informed if they might receive a follow-up call to prevent confusion. Legitimate calls should come from a recognizable company number, and the caller should identify themselves with their full name, job title, and the company's name.
Be cautious of calls requesting personal information such as Social Security numbers, banking details, or payments — these are red flags of potential scams. If candidates have doubts, encourage them to verify by contacting the company directly through official channels.
General federal norm: Title VII of the Civil Rights Act of 1964; EEOC Guidelines
State: All States
Link to legislative resource: U.S. Equal Employment Opportunity Commission (EEOC)
Full answer: Calling candidates who were interviewed but not selected can be a good idea. It adds a personal touch and helps maintain a positive employer brand. A brief, respectful phone call expressing appreciation for their time and providing constructive feedback can leave a favorable impression.
For example, you might say, “We appreciate the time and effort you put into the interview. While we’ve chosen to move forward with another candidate, we encourage you to apply for future opportunities.”
However, avoiding discussing details perceived as discriminatory or subjective is essential.
For consistency, consider setting a standard process for communicating with all candidates.
Warning: How to Identify a Legitimate Call vs. a Scam: Candidates should be informed if they might receive a follow-up call to prevent confusion. Legitimate calls should come from a recognizable company number, and the caller should identify themselves with their full name, job title, and the company's name.
Be cautious of calls requesting personal information such as Social Security numbers, banking details, or payments — these are red flags of potential scams. If candidates have doubts, encourage them to verify by contacting the company directly through official channels.
General federal norm: Title VII of the Civil Rights Act of 1964; EEOC Guidelines
State: All States
Link to legislative resource: U.S. Equal Employment Opportunity Commission (EEOC)